Privacy Policy

Effective Date: 02-07-2025
Last Updated: 02-07-2025

Welcome to Knytt, operated by WEKNYTT CONNECT PRIVATE LIMITED (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application, website, and associated services (collectively, the “Platform”).

By using Knytt, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

a) Information You Provide to Us:

  • Account Data: Name, email, phone number, gender, profile picture, bio, and verification documents (if applicable).
  • Session Data: Messages, call history, session durations, feedback, and ratings.
  • Payment Data: UPI IDs, bank details, or wallet addresses for processing payouts (via third-party payment processors).
  • Promotional Content: Any media you upload to advertise your availability or expertise.

b) Information We Collect Automatically:

  • Device & Usage Data: IP address, device type, OS version, language, access times, in-app interactions, and crash logs.
  • Location Data: If permitted, we may access your approximate location to improve service discoverability.

c) Information from Third Parties:

  • Payment Partners: Transaction confirmations (no card/bank data stored by us).
  • Analytics Tools: Data collected via Firebase, Sentry, or similar platforms for diagnostics and improvement.

2. How We Use Your Information

  • Create and manage your account.
  • Facilitate per-message chat and per-minute call sessions.
  • Process payments and enable instant expert payouts.
  • Improve matchmaking and show relevant experts or users.
  • Send session reminders, updates, or promotional offers.
  • Detect and prevent fraud, abuse, and violations.
  • Comply with applicable laws and resolve disputes.

3. How We Share Your Information

We do not sell your data. We may share your information only in these cases:

  • With Experts/Users: Limited profile info, reviews, and chat/call context to enable trusted interactions.
  • Service Providers: For hosting, customer support, analytics, payment processing, and KYC/AML verification.
  • Legal Obligations: To respond to court orders, legal claims, law enforcement, or regulatory authorities.
  • Business Transfers: In case of merger, sale, or acquisition, your data may be transferred to the new entity.

4. Your Rights & Choices

  • Access or update your profile and payment details.
  • Request deletion of your account and associated data.
  • Control communication preferences and push notifications.
  • Withdraw consent for location or camera/mic permissions.

To exercise your rights, contact us at:
📧 support@knytt.in

5. Data Retention

We retain your personal data as long as your account is active, or as needed to provide our services. Some data (e.g., transactions or sessions) may be retained longer to meet legal, tax, or regulatory requirements.

6. Security

We implement industry-standard security measures including encryption, access control, and secure cloud infrastructure. However, no system is 100% secure. You are responsible for safeguarding your login credentials.

7. Children's Privacy

Knytt is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we learn we have collected such data, we will delete it promptly.

8. Third-Party Links

The Platform may contain links to third-party services (e.g., payment gateways, external profiles). We are not responsible for their privacy practices. Please read their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app or on our website with the updated date. Continued use of Knytt after such updates constitutes your acceptance.

10. Contact Us

If you have any questions about this policy or your data, contact: